Free shipping on orders over €45
Free shipping on orders over €45
Free shipping on orders over €45
Free shipping on orders over €45
Free shipping on orders over €45
Free shipping on orders over €45
Free shipping on orders over €45
Free shipping on orders over €45
Telephone no.: (+33) 4 78 33 34 22
Email address: contact@nunshen.com
These general terms and conditions of sale (the “GTC”) exclusively govern the sale of NUNSHEN-brand products offered by EVS (the “Products”) on the website www.nunshen.com (the “Site”) to any consumer (the “Customer”). The GTC are accessible to the Customer in French on the EVS website and are systematically submitted to the Customer before any order of a Product (the “Order”).
The Customer declares that they have read these GTC and accepted them before their immediate purchase or the placing of their Order of Products. The Customer’s validation of their Order on the Site constitutes acceptance of the GTC.
The fact that EVS does not, at a given time, invoke any of the clauses of these GTC may in no case be interpreted as a waiver by EVS of its right to invoke any of the said clauses at a later date. Likewise, any condition contrary to the GTC, requested by the Customer and not accepted by EVS, is unenforceable against EVS.
In view of the possible developments of the Site, EVS reserves the right to adapt or modify these GTC at any time. Consequently, EVS invites the Customer to consult the GTC before any new Order. The GTC then in force will be applicable to all Orders placed from their date of publication online.
The Products offered for sale by EVS are accessible online on the Site.
The essential characteristics of the Products are described for each Product on the Site. These characteristics are presented to the Customer prior to the Order.
The Customer may only place their Order after having first created their customer account and completed the Order form on the Site. Once the Order form has been completed, the Customer can check the Products ordered, the total price of their Order and the terms of their Order. They choose their payment method and may, where applicable, modify their Order.
Orders placed on the Site are recorded as soon as the Order is validated by the Customer (by clicking the “Validate” button). This action is deemed equivalent to the handwritten signature referred to in Article 1367 of the Civil Code and to the conclusion of a contract in electronic form within the meaning of Articles 1127-1 and 1127-2 of the Civil Code.
However, the Order only becomes final once it has been confirmed by EVS. The Order confirmation is sent to the Customer at the email address provided when placing the Order and specifies the amount invoiced, the Products ordered and their quantity, the delivery terms, and refers back to these GTC.
All the data provided and the recorded confirmation of the Order shall constitute proof of the transaction.
EVS reserves the right not to record a payment and not to confirm an Order for any reason whatsoever, and in particular in the event of a supply problem, a difficulty concerning the Order received, or in the event of a dispute relating to the payment of a previous Order. EVS will inform the Customer thereof by email or telephone. In the event that the Customer has already paid for the Products, the Customer will be able to modify or cancel their Order. In the event of cancellation, the Customer will be refunded by EVS within 14 days of receipt of their cancellation request.
The prices of the Products are indicated on the Site in euros, all taxes included (VAT and other taxes applicable on the day of the Order), unless otherwise stated and excluding processing and shipping costs, which are in principle borne by the Customer, in accordance with Article 4.b below.
Any change in the VAT rate will be automatically passed on to the price of the Products.
All Orders are payable in euros. Discounts cannot be combined.
EVS reserves the right to modify its prices at any time, it being specified that the Product will be invoiced on the basis of the rate in force at the time of validation of the Order and subject to its availability.
The Products remain the property of EVS until full payment of the price by the Customer.
From the Customer’s receipt of the ordered Products, the risks of loss or damage to the Products are transferred to the Customer.
Validating the Order entails the obligation to pay the price indicated. Payment for purchases is made at the Customer’s choice:
– By bank card via the secure © Stripe system;
Payment of Orders is made through the bank Crédit
Agricole Charente Périgord
– Via a PayPal account
The Site is protected by a security system. EVS has thus adopted the SSL (Secure Socket Layer) encryption process in order to protect as effectively as possible all sensitive data linked to payment methods. In order to benefit from this protection, the Customer must use a browser compatible with the SSL system.
The Products are delivered to the delivery address indicated by the Customer when placing their order.
The Customer is required to carry out all due diligence necessary for the proper completion of the delivery of the Products. In this respect, they undertake to provide all the information essential for delivery when placing the Order (exact address, door code, etc.).
Failing this, EVS may not be held liable for a delivery failure. In such a case, the Products will be returned to the EVS warehouse and the Customer must contact the EVS customer service department (the “Customer Service”), whose contact details are indicated in Article 7 of these GTC, in order to find out the steps to follow to recover the ordered Products or to obtain their refund. EVS accepts no liability for the time taken by the Customer to recover their Products.
EVS offers its Products for delivery in mainland France.
The Products are delivered to the address indicated by the Customer, handed over in person against the Customer’s signature, for a Customer contribution of €7.50 incl. VAT towards shipping costs. From €45 incl. VAT of purchase (discounts deducted), delivery is free.
As soon as EVS ships the Products, an email is sent to the Customer by EVS. The email specifies the Customer’s parcel number and offers them a link to the website for tracking their delivery.
The Products are delivered within an indicative period of 48 hours from the date of shipment. Although the period is indicative, EVS will make its best efforts to comply with it. In any event, delivery within the scheduled time can only take place if the Customer is up to date with their payments to EVS.
In the event of a shipping delay, an email is sent to the Customer by the carrier to inform them of any consequence on the delivery time indicated. In accordance with the legal provisions, in the event of a delivery delay attributable to EVS, the Customer will have the option of requesting cancellation of the sale of the Product by registered letter with acknowledgement of receipt or on any other durable medium (in particular email with acknowledgement of receipt) if, after having instructed EVS by the same means to deliver the Products within an additional period of fifteen (15) days, EVS has not performed within this period.
In the event of cancellation of the sale, EVS will refund the Customer within fourteen (14) days from the effective date of cancellation. If, in the meantime, the Customer receives the Product, EVS will refund it and cover the shipping costs.
EVS cannot, however, be held responsible for a delivery delay due exclusively to the Customer’s unavailability after several appointment proposals and/or carrier visits.
In any event, failure to meet delivery times may not give rise to the payment of any compensation to the Customer.
The Customer is required to check the condition of the packaging and the conformity of the Products delivered at the time of delivery.
Any complaint regarding non-conformity or apparent defects of the Products delivered must be notified by the Customer to EVS, by registered letter with acknowledgement of receipt or by email sent to contact@nunshen.com, as well as to the carrier whose address appears on the delivery note, no later than 72 hours after their receipt. In the event that the Customer notices defects at the time of delivery in the presence of the carrier, the Customer may record their reservations directly on the delivery note and refuse delivery.
It is the Customer’s responsibility to provide EVS with all evidence necessary for their complaint as to the reality of the non-conformities, damage or defects observed on the Products.
In the event that the complaint is accepted by EVS, the Customer may benefit from a refund of the Products. Return costs will be borne by EVS by means of a return slip or by refunding the Customer the costs incurred, subject to proof of the shipping costs enclosed with the parcel. The Customer undertakes to return the Products unused, in their original packaging and with any accessories, user manuals and other documentation.
EVS will refund the sums paid within 14 days following the earlier of the following two dates: receipt of the Products by EVS or proof of shipment of the Products by the Customer. EVS will make the refund using the same means of payment as that used by the Customer when placing the Order.
Any Product returned without EVS’s authorisation will be refused and returned to the Customer at the latter’s expense and risk.
In the absence of a complaint made within the aforementioned time limits, the Products will be deemed compliant and accepted by the Customer, who may no longer make a complaint.
The Products are offered for sale as long as they are visible on the Site and within the limits of available stock.
For Products not stocked by EVS, the offers of these Products are valid subject to availability from EVS’s suppliers.
In the event of the unavailability of one or more Products after the placing of the Customer’s Order, except in cases of force majeure, the Customer will be notified immediately and will have the option of cancelling their Order.
The refund of the sums paid will then be made by credit to the Customer’s bank account, within thirty (30) days from the payment of the price by the Customer. In addition, EVS does not intend to sell its Products in large quantities. Consequently, EVS reserves the right to refuse Orders of more than 99 identical items.
For any information or question about the Products, Customer Service is available to the Customer:
In accordance with the provisions of Articles L.222-7 et seq. of the Consumer Code, the Customer has a withdrawal period of fourteen (14) days from receipt of the Products to exercise a right of withdrawal without having to justify a reason or pay a penalty.
To exercise their right of withdrawal, the Customer must contact EVS by email at contact@nunshen.com with the information allowing the Order to be identified.
Upon receipt of the request, Customer Service will contact the Customer to organise the return of the Products. Return costs are borne by the Customer in the event of withdrawal.
Returns of the Products must be made complete, in their original condition (packaging, accessories, instructions). In this context, the Customer’s liability is engaged. Any damage suffered by the Product on this occasion may be such as to defeat the right of withdrawal. In the event of exercise of the right of withdrawal, EVS will refund the sums paid within fourteen (14) days following the earlier of the following two dates: receipt of the Products by EVS or proof of shipment of the Products by the Customer. EVS will make the refund using the same means of payment as that used by the Customer when placing the Order.
The refund can only take place if the Product is returned in perfect condition, in its original packaging, together with all its accessories and documentation as well as the original purchase invoice. Products that are used, incomplete, spoilt, damaged, inseparably mixed with other Products and/or whose packaging has been opened cannot be refunded.
Only the Customer who placed the Order may exercise this right of withdrawal. In the event of delivery to a person other than the Customer, this right may not be exercised by the recipient of the Order.
All Products benefit from the legal warranty of conformity provided for by Articles L. 217-3 to L. 217-20 of the Consumer Code and from the warranty against hidden defects, provided for by Articles 1641 to 1648 and by Article 2232 of the Civil Code. In the event of non-conformity of a Product sold, it may be returned, exchanged or refunded.
All complaints, exchange or refund requests must be made by email to contact@nunshen.com or by telephone (+33) 4 78 33 34 22 within thirty (30) days from the delivery date.
The Products must be returned to EVS in the condition in which the Customer received them, with any accessory items, packaging, instructions and other documentation. Shipping costs will be borne by EVS by means of a return slip or by refunding the Customer the costs incurred, subject to proof of the shipping costs enclosed with the parcel.
The provisions of this article do not prevent the Customer from benefiting from the right of withdrawal provided for in Article 8 of these GTC.
All the elements, content and structure of the Site are protected under copyright and intellectual property law and are the exclusive property of EVS.
The Customer may in no way reproduce, exploit, redistribute or use, in any capacity whatsoever, even partially, elements of the Site, whether software, visual or audio. Any simple or hypertext link is strictly prohibited without EVS’s prior express written agreement.
The Customer has no intellectual or industrial property right over the Products, packaging and containers of EVS.
Any use in any way whatsoever by the Customer of the EVS trademark or of any other trademark belonging to EVS or its suppliers is strictly prohibited, except with EVS’s agreement.
None of the provisions of these GTC may be interpreted as granting the Customer a licence over any intellectual property right.
Failure to comply with these prohibitions constitutes an infringement that may engage the civil and criminal liability of the infringer.
EVS declares that it respects and undertakes to respect the regulations relating to personal data, in particular the European Regulation on data protection of 27 April 2016 (the “GDPR”) and the French Data Protection Act of 6 January 1978.
When creating the customer account and/or purchasing the Products by the Customer on the Site, EVS collects the Customer’s personal data with a view to concluding the Order, performing it, and issuing invoices.
During collection, certain data marked with an asterisk must be provided by the Customer, and other data is optional.
EVS may use the Customer’s personal data for commercial solicitations in compliance with the legal requirements in force. The data collected in this context is as follows: surname, first name, date of birth, email address, telephone number, postal address.
EVS also reserves the right to transmit all or part of the Customer’s personal data to its subcontractors for the needs of the Order and in particular the performance of any Order.
EVS undertakes not to use the data collected for purposes other than those mentioned above, except in the event of a request from a competent judicial and/or administrative authority.
The Customer’s personal data will be kept from the creation of the customer account and/or the purchase of the Products on the Site until the expiry of a period of three (3) years from the last contact between the Customer and EVS, then in an archived database for a period of five (5) years from the last contact between the Customer and EVS.
EVS undertakes to take all useful precautions to preserve the security of the data communicated and, in particular, to prevent it from being distorted, damaged and/or accessed by unauthorised third parties.
The Customer has the right to request from EVS access to, rectification, erasure or portability of their personal data, a limitation and/or an objection to the processing of their personal data, or to object to the processing of their personal data. The Customer may also withdraw their consent to the processing of their personal data.
The Customer may exercise all the rights referred to in this article by email at contact@nunshen.com or by sending a letter to the postal address 15 Chemin des Hirondelles, 69570 – DARDILLY, France, mentioning their full contact details (surname, first name, address, telephone, email address) and specifying the subject of the correspondence.
The Customer may also lodge complaints relating to their data with the CNIL (French data protection authority).
When the Customer uses the Site, cookies may be installed on the Customer’s computer, tablet or mobile phone.
EVS’s privacy and cookie policy is accessible by clicking
EVS will archive Order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code.
EVS’s computerised records will be considered as proof of the communications, Orders, payments and transactions between EVS and the Customer.
The Products offered on the Site comply with the French legislation in force and with the standards applicable in France.
EVS’s liability may not be engaged in the event of non-compliance with the legislation of the country where the Product is delivered. It is the Customer’s responsibility to check with the local authorities the possibilities of importing or using the Products they intend to Order.
The Customer is invited to refer to the description of each Product appearing on the Site to find out its characteristics and, in the event of doubt or if additional information is desired, to contact Customer Service whose contact details appear in Article 7 above.
Furthermore, EVS may not be held responsible for damage resulting from misuse by the Customer of the purchased Product.
EVS endeavours to ensure the accuracy and updating of the information published on the Site, which it reserves the right to modify at any time and without notice.
However, EVS cannot guarantee the accuracy, precision or completeness of the information appearing on the Site. Consequently, EVS accepts no liability for the imprecisions, inaccuracies or omissions relating to the information available, nor any liability relating to the damage or viruses that could affect any of the Customer’s equipment when using the Site, resulting in particular from a fraudulent intrusion by a third party that has led to a modification of the information contained on the Site.
Any hypertext links present on the Site towards other resources present on the internet network may not engage EVS’s liability. Indeed, EVS has no means of controlling the aforementioned resources connected with its Site.
EVS’s liability may not be engaged either for any inconvenience or damage inherent in the Customer’s use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses.
Finally, the photographs and drawings of the products on the Site are provided for illustrative purposes and have no contractual value.
In the event of force majeure as defined by Article 1218 of the Civil Code making it impossible for EVS to perform its contractual obligations, EVS undertakes to inform the Customer within seven (7) working days following the date on which it became aware of it.
EVS and the Customer will then get in touch, within thirty (30) days, to examine the impact of the event and agree on the conditions under which the performance of the Order will be continued. If the fortuitous event or force majeure lasts longer than sixty (60) days, the Order of Products may be cancelled by the aggrieved party.
EVS may not be held liable for any breach of its contractual obligations to the extent that their performance is delayed, hindered or prevented by a fortuitous event or force majeure.
Expressly, any irresistible fact or circumstance, external to EVS, unforeseeable, unavoidable, beyond its control and which cannot be prevented by it despite all reasonably possible efforts, are considered fortuitous events or force majeure. In addition to the cases usually accepted by the case law of the French courts and tribunals, force majeure or a fortuitous event may be characterised by: the blocking of means of transport, delivery or supplies, earthquakes, fires, storms, floods, lightning, strikes, internal or external failures or breakdowns, the shutdown of telecommunication networks.
The language of this contract is French, which will be considered, in all cases, as the sole language of EVS and the Customer.
The interpretation and performance of the GTC, as well as all acts that would be the continuation or consequence thereof, will be subject to French law, whatever the place of delivery of the products, the place of placing the Order, the nationality of the Customer and their address.
In the event of a dispute, the Customer is required first of all to send their complaint by post to the postal address 15 Chemin des Hirondelles, 69570 – DARDILLY, France, or by email to contact@nunshen.com.
If this attempt to resolve the dispute fails, the Customer may resort to a conventional mediation procedure or to any other alternative dispute resolution method, in particular by resorting, free of charge, within one (1) year of their complaint, to the consumer mediator with jurisdiction under the provisions of Title I of Book VI of the Consumer Code, namely:
Mediator of the professional federation for e-commerce and distance selling (FEVAD)
60 rue de la Boétie – 75008 PARIS
mediateurducommerce@fevad.com
https://www.mediateurfevad.fr
The Customer may also access the European online dispute resolution platform provided for by Regulation (EU) No 524/2013 of 21 May 2013 on the online resolution of consumer disputes, by following the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
In the event of failure of this mediation or if the Customer does not wish to use it, the Customer remains free to submit the dispute to the Court located in the jurisdiction of EVS’s registered office, of the effective delivery of the Product, or of the place where they resided when Ordering the Products.